Terms & Conditions

Last Updated: September 22, 2026

Hi, I’m Makena, and MS Interiors is my virtual interior design studio. These terms cover what you get when you book with me, what I need from you, and how we handle the things that occasionally go sideways. I’ve tried to write it like a person rather than a contract. By booking a project you’re agreeing to what’s below.

The Short Version

The whole page is worth reading, but these are the seven that actually bind you: designs take 3 weeks from when payment, photos and inspiration are all in; open-plan spaces are counted by functional zone and confirmed in writing before payment; you have 14 days to request revisions; all sales are final with one exception: if I'm more than 5 business days late, you can ask for a full refund, whether or not the designs have reached you yet; you buy products directly from retailers; some product links may earn me a commission at no cost to you; and I may share your room without your name or location unless you ask me not to.

Part One. Your Project

1. What You’re Buying

The Refresh is $245 for decor design for one room where you keep your existing furniture, including 5 to 8 decor selections, a photorealistic render, and a shoppable list. The Revamp is $675 for furniture and decor for one room, with the same core deliverables. The Signature is $3,500 for whole-home design by application with three live sessions; the written confirmation of rooms, sessions, and dates is the scope of your project. The Influencer Project is by invitation, in exchange for content rather than a standard fee. Its terms, including what you post and when, are agreed separately in writing before any payment is taken, and everything else on this page applies. Additional rooms are $125 on The Refresh and $295 on The Revamp. A layout plan is $155 on The Refresh and The Revamp, and is included in The Signature. Extra revision rounds are $95 each. International sourcing is $50 on The Refresh and The Revamp and covers sourcing your pieces from retailers that ship to your country.

2. What Counts As A Room

One room means one space used for one purpose. Open-plan spaces are counted by functional zone: a living zone and dining zone are two rooms because each is separate sourcing, composition, and render work. I will confirm the zone count and exact price in writing before payment. Packages cover furniture, decor, and arrangement only, not construction, renovation, permits, electrical, plumbing, gas, heating, cooling, cabinetry, built-ins, appliances, countertops, flooring, fixtures, purchasing, contractor management, or in-home measuring.

3. Your Project Brief

After payment, I send a short brief for your room, priorities, furniture you are keeping, constraints, and inspiration. Your brief defines your project scope. If a requested change is small, I will usually include it; if it changes the job size, I will confirm cost and timing before proceeding. A project cannot start until the brief arrives. If it is not received within 6 months of payment, I may close the project after notice; you may restart it within one year of payment.

4. Timing

Designs take 3 weeks from when payment, images, and inspiration are all received. When everything is in, I will confirm your scope, project start date, and design due date by email. If I need more information from you, your due date moves by the time it takes to receive it, and I will confirm the updated date in writing. Rush delivery may be available in 5 business days for 30% on top of the package price, subject to my schedule and written confirmation. Signature timing is agreed in writing before work begins.

What I mean by a “business day”

Monday to Friday, not counting New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day. If one of those falls on a weekend, I take the weekday it's observed on instead. That is what "business days" means everywhere on this page, and it is the only place I define it.

5. What I Need From You

Please provide wide daylight photos of each wall, rough room and access measurements, and inspiration images. I design to the information you provide. If a piece does not fit because a measurement is inaccurate, I can help identify a replacement, but I cannot cover return shipping, restocking fees, or the item cost.

6. Revisions

You have 14 days from receiving your designs to request revisions. After that, your design is final. If you want changes once that window has closed, I can take the room on as a new project at full price. Every time I send you something in that thread, a new 14-day window starts from my latest message. The Refresh and Revamp include one revision round, and The Signature includes three rounds.

Packages arranged directly carry the terms set out in your own booking confirmation.

A revision adjusts pieces or arrangement within the agreed concept; it is not a new concept or a room outside your brief. If an agreed brief item is missing, I will correct it without using a revision round.

7. Payment And Refunds

Payment is due in full through the checkout link before work begins. All sales are final. I don’t offer refunds or partial refunds for a change of mind, for a project you decide not to go ahead with, or for a design you’ve received and decided not to use. Once you’ve booked, the time is set aside and the work begins.

There is one exception, and it’s a real one.

If your designs are more than 5 business days late against the due date I gave you, you can ask me for a full refund and I’ll send your money back. Business days are as described in Section 4.

You can ask from the moment that happens, and up until 14 days after I deliver. If I never deliver at all, that right doesn’t run out.

Here’s how it works:

— If you ask before I’ve sent your designs, I refund you and we stop there. You won’t receive the designs and I won’t carry on working on them. That’s the trade: your money back instead of the work.

— If I’ve already sent them by the time you ask, I’ll refund you anyway and you keep what I sent. I was late, and I’m not going to go back and unpick it afterwards.

That’s the only circumstance in which I refund a project, and it exists because a deadline I set and then miss is my problem, not yours.

Three more things, so they’re clear rather than a surprise later:

— It’s measured against the due date in my most recent email to you, which is the same date described under Timing.

— It applies to the delivery of your designs. It doesn’t apply to revision rounds, which have their own timings, above.

— Time I spend waiting on something from you doesn’t count toward it. If I’ve emailed you asking for something, your due date moves, and the new date is the one that applies.

8. Buying The Products

You purchase every recommended item directly from the retailer. Shipping, delivery timelines, damage in transit, assembly, returns, stock availability, and retailer policies are between you and that retailer. Before purchasing, check current price, stock and delivery timing, and whether items fit your room and access route. If an item sells out, contact me and I will help identify an alternative without charging a revision round. If you are doing The Refresh or The Revamp outside the US and have paid the international sourcing fee, I will build your list from retailers that ship to your country. Everything above still applies: you purchase from the retailer, not from me. Shipping costs, import duties and customs charges are set by the retailer and by your country, are not included in the fee, and are not something I can quote or control. The $50 covers sourcing to that constraint, not the cost of getting it to you.

9. How I Get Paid

You pay a design fee for your package. I may also earn a commission when you buy through certain retailer links. This does not change your price and is never the reason a product is included. If two pieces are both genuinely right for your room and one earns a commission, I may recommend that piece. You may buy items anywhere you choose.

10. Sharing Your Project

I may use renders, room photos you provide, and finished-room photos on social media, this website, my portfolio, emails, and advertising for my own design work. I will not use your name, location, handle, or other identifying information without your written permission. You can opt out at any time by emailing makena@msinteriors.co. If content has already been posted, I will remove it from my own site and accounts within 7 days, although I cannot remove third-party reposts or cached search results.

11. Your Design

The render and product list are yours to use for your own home. MS Interiors keeps the underlying rights to the design work. Please do not resell designs, present them as your own, or use them commercially without written permission.

12. Things Outside My Control

Renders are visualizations, not construction or structural plans. I do not provide architectural, engineering, contracting, electrical, plumbing, gas, heating, or cooling advice. I cannot guarantee product availability, changing prices, screen-accurate colors, fit based on inaccurate measurements, delivery timing, or retailer handling of orders.

13. What I’m Responsible For

If I make a mistake, I will correct it as described in these terms. My total liability for anything relating to your project is limited to the amount you paid for that project.

Part Two. Using This Website

14. Use Of The Site

Please use this site for lawful purposes only. Do not interfere with it, access non-public areas, scrape it, or use automated tools to copy it.

15. The Site’s Content

The text, images, renders, layouts, and branding on this site belong to MS Interiors unless stated otherwise. You may view, link to, and share it, but may not reproduce, republish, or use it commercially without written permission.

16. Links To Other Sites

I do not control third-party sites and am not responsible for their content, prices, stock, or privacy practices. A link is not an endorsement of everything on the other end of it.

17. What’s On The Site Is General

Anything on this site outside of a booked project is general information rather than design advice for your specific home. It does not create a client relationship or guarantee it applies to your space.

18. Liability For The Site

To the extent the law allows, I am not liable for loss arising from your use of this website itself, or from being unable to use it.

19. Privacy

When you inquire or book, I collect your name, your email address, details about your space and budget, and the photographs you send me. I use them to design your project and to keep in touch with you about it. I may also send you occasional emails about my work, new packages and offers, and every one of those has an unsubscribe link.My privacy policy explains what I collect, why, how long I keep it, who it’s shared with, and how to ask me for a copy or ask me to delete it. You can read it at /privacy.

20. Governing Law

These terms are governed by the laws of the State of Florida, and any dispute will be handled in the courts of the State of Florida.

Part Three. Housekeeping

21. Which Projects These Terms Cover

These terms cover projects booked through checkout on this site from August 13, 2026. If you booked before then, the terms agreed at the time of booking continue to apply.

22. If These Terms Change

I will update this page and change the date at the top. The version live when you booked is the version that applies to your project.

23. Questions

Email makena@msinteriors.co. I read everything.